Privacy policy

1. Who this policy covers

ZANMIVO operates nova7x.tech. This policy covers the website and the ZANMIVO mobile and TV experiences that connect to it, including the supporter portal, live sessions, messages, marketplace and support. Data collection depends on the features you use; browsing public FAQs does not require an account.

2. Data we collect and why

Account and contact information: when you register or edit your profile, we collect your account ID, email, username, display name, profile photo, bio, links and language preference, plus a phone number or business details if you provide them. We use these to create and secure accounts, display profiles, support communication and send account notices. Passwords are hashed by our authentication service, not stored as readable passwords. Google sign-in supplies permitted account information, not your Google password.

User content and communication: we store the posts, photos, videos, captions, comments, voice messages, messages, support questions, replies, reports and attachments you submit. We also store social relationships, reactions, session attendance and live chat. This lets us publish content to its chosen audience, deliver conversations, operate sessions and handle safety reports. Support replies may also be sent by email to the account owner or authorized support staff.

Activity and technical information: video views and watch activity, reactions, searches, clicks, feed preferences and purchase journeys help personalize recommendations and measure performance. Listing and bio-link visits use a browser-generated identifier, referral information and source tags such as Instagram or TikTok; signed-in checkout activity can be associated with your account and order. Creators and sellers receive scoped analytics for their content or listings. Hosting, authentication and media services may process IP addresses, browser/device information and error or connection logs to deliver and secure the service.

Commerce: purchases and seller fulfillment use order items, amounts, transaction references, payment status, shipping details, delivery information, refund claims and payout status. The seller receives the information needed to fulfill your order, not your purchases from other sellers. Payment and identity providers collect card, bank and verification information directly; ZANMIVO stores transaction and eligibility records rather than full card numbers.

Optional features: security cameras process live video, audio, camera/location labels and recorded clips where enabled. SOS can send your location coordinates and accuracy to ZANMIVO’s designated administrator if you allow location access. If you use the running coach, heart-rate, exercise-zone, elapsed-time and trend information is processed to provide coaching; these are not required for the supporter portal or TV viewing.

3. Camera, microphone, photos and other permissions

Camera access is used for broadcasting, video calls and capturing content. Microphone access is used for live audio, calls and recording voice messages. Uploaded or recorded media is transmitted or stored when you use those features. Selecting a file shares the file you choose; it does not require access to your entire photo library.

Voice commands and automatic SOS, when enabled, may keep speech recognition listening while the app is open. Your browser or operating system may send audio to its speech-recognition service. Turn these options off in Voice & emergency to stop continuous listening. Facial landmarks used for beauty effects are processed on your device; ZANMIVO does not create a stored facial-recognition identity from them.

Location is requested for SOS when triggered, not as a requirement for watching sessions. Notifications are optional; enabling supported push alerts associates a delivery token with your account. Denying a permission limits only the features that need it: you can still browse or use text messages without a camera or microphone. Revoke permissions in your device or browser settings at any time.

4. Who can see your information

Public profiles, public posts, opted-in business contact information and active shop listings can be seen by visitors and search engines. Other content follows account privacy, audience and membership rules. Friends and followers may both qualify to view content on a private profile. Check your visibility before posting or starting a broadcast.

Private conversations are restricted to their participants through account-based access controls. Support threads and safety reports are available to their owners and authorized staff. Authorized staff can access member contact information for staff duties. Security-camera staff access depends on the owner’s permission and plan. These access controls are not a claim of end-to-end encryption.

Session participants and viewers receive live audio/video you publish. Where a recording feature is enabled, sessions or camera clips can be saved and shared with the permitted audience. People who can view content may copy or record it; removing it from ZANMIVO cannot remove copies already made by other people.

5. Service providers and other disclosures

Lovable Cloud provides hosting, authentication, database and private media storage. Stripe processes web payments, connected-account payouts and verification through the configured Lovable payment connection. Apple and RevenueCat handle supported native purchases when the native purchase integration is configured; availability and collection in the submitted iOS build must be verified. LiveKit carries live audio/video and recording; enabled server-recording and optional TV-export flows use Amazon S3. Firebase Messaging is conditional on push configuration, not evidence that Firebase Analytics runs. Lovable managed transactional email processes recipients and message content for account and support emails, using hello@nova7x.tech and the notify.nova7x.tech sender domain.

AI moderation and Haitian Creole verification send relevant submitted text to the Lovable AI gateway and its model provider, including OpenAI. The optional running coach sends the exercise readings described above to that gateway. Provider processing and logging can occur even when a model request disables storage; ZANMIVO does not promise that third-party services retain no data.

Service providers must protect personal information with safeguards consistent with this policy and applicable law and use it for the service they provide. Their own privacy notices also explain their processing. We may disclose necessary information to comply with legal obligations, investigate fraud or abuse, protect people and enforce our terms. Processing may take place outside your country, including where providers operate; applicable transfer safeguards are required.

6. Browser storage and attribution

Campaign links can contain a campaign or ad reference, never customer contact details. ZANMIVO associates eligible listing visits and confirmed checkout orders to the seller’s campaign within its saved attribution window. Owners see scoped purchase counts and revenue, separated into test and live payments and excluding refunded or canceled orders. This first-party reporting does not send customer matching identifiers or purchase events to Google Ads or Facebook/Instagram. Request assistance or object to applicable analytics processing through Privacy request below.

Cookies and browser storage support sign-in, language and display settings, feed preferences, voice settings and listing analytics. Visit-source records measure arrivals and checkout progress on ZANMIVO; a bio-link count records reaching ZANMIVO, not every tap made inside Instagram or TikTok. Account-linked purchase history is used for fulfillment and scoped conversion reporting.

You can clear cookies and browser storage through your browser settings, which may sign you out or reset preferences. This does not delete records already saved on our servers. Device permissions can be withdrawn separately. Any native cross-app tracking requires Apple’s applicable consent controls; this page itself does not grant tracking permission.

7. Retention, security and deletion

Account, content and conversation records remain available while needed to provide the relevant service. Transaction, payout, tax, dispute and security records may need to remain for legal compliance, fraud prevention or unresolved obligations. Camera recording windows depend on the plan; those windows do not set retention periods for all other account data. A single fixed deletion period for every data category is not currently specified.

We use authenticated access controls, protected storage and encrypted network connections, but no system can guarantee absolute security. Shared media links may continue to work until they expire; deleting a visible post does not by itself prove every stored media copy or backup has been erased.

Delete your account from Account & privacy, available from the supporter portal and Edit profile. For accounts without payment, payout, native-purchase or external-recording obligations, confirmed deletion removes the sign-in account, profile, app content, conversations and owned files after provider checks. A minimal deletion receipt remains. Accounts with those obligations receive specific blockers and a private follow-up thread; completion requires a retention and provider-cleanup review, not just saving a request. No universal completion timeframe is promised. Do not include passwords, full card numbers or bank credentials in a request.

Eligible automatic deletion cancels linked Stripe customer subscriptions and removes the customer record; Stripe may retain transaction and compliance evidence. Apple subscriptions must be managed in your Apple Account settings and are not automatically canceled by deleting ZANMIVO. Copies held by recipients, search engines or independent providers, including email and service logs or backups, are subject to separate deletion and retention processes.

8. Your choices and privacy requests

Depending on your location, you may have rights to access, correct, delete or receive a copy of personal information, restrict or object to processing, withdraw consent and complain to a privacy regulator. Withdrawal does not undo processing already completed. Use ZANMIVO support to request assistance; fulfillment depends on applicable law and verification of your identity.

You can change profile visibility and feed preferences, remove optional contact details, block or report accounts and revoke camera, microphone, location or notification permissions. Public FAQs remain available without sign-in; the support inbox requires sign-in to protect personal requests.

9. Policy changes and contact

Privacy questions and requests are handled by ZANMIVO through the support links below. We update this policy when data practices change and show the revision date here. Material changes that require notice or new permission must be communicated before the affected processing begins.